FAQ 2

How to place an order? You can place an order by clicking the Shop tab found on our website. Here's a detailed Step By Step Guide. If you run into any issues, let us know and we'd be glad to help you out.
Do you have a physical store? None. Gift Zone is an online gift shop, we have no physical store.
Do you do meet ups or pick ups? Sorry, no meet ups or pick ups. We do all transactions online.
Do you accept resellers? Not at the moment.
Do you offer discounts or promotions? Yes we do offer discounts or promotions on random occasions. Make sure you follow @giftzoneph on social media to keep up to date with the latest deals and special promotions.
How do I add a discount or promotion code? To use a promo code, simply type the code into the 'Gift Card or Discount Code' box at checkout then click apply. Only one code can be used per order.
Why is my discount/promo code not working? If your promo code doesn't work, double check if it has any restrictions. It could be because the promo code has expired or products in your shopping cart are not eligible for the discount.
Do you accept personalized or custom orders? No sorry, Gift Zone does not accept personalized or custom orders.
Can I ask for a reservation of an item? When you place an order and choose bank deposit or money remittance as form of payment, items from you order are reserved under your name for 2 business days.
Why was my order cancelled? There are several reasons why an order may have been cancelled: 1)You missed the payment deadline 2)Product may have unexpectedly gone out of stock or 3)The billing info that was entered on the order does not match your PayPal or Credit/Debit billing information.
How do I add special instructions to my order? To include special instructions to your order, simply type your message in the 'Add Note to Seller' box found on the cart page.
What are your modes of payment? We accept BDO Bank Deposit, Money Remittance via LBC, Western Union and Palawan Express, Debit or Credit Card, and PayPal. Click here for more details and guidelines.
Do you have payment cutoffs? Yes, payment cutoff is 6:00 pm daily.
Do you offer COD? No COD sorry, we require full payment before we ship any order.
How do I send proof of payment? For bank deposit or money remittance payments, simply reply and attach a clear copy of the transaction receipt (proof of payment) to the payment instruction email you received from Gift Zone. 
How do I know if my payment has gone through? You will receive a payment confirmation email once we have successfully verified your payment. Payments/proof of payments received on or before 6:00 pm are verified and confirmed up to no more than 4 hours (weekends and holidays not included).
What happens if I miss the payment deadline? Your order will automatically be cancelled if you fail to provide proof of payment within the specified deadline. But no worries you can always re-order the product(s) at our shop.
Is it safe to use my credit or debit card? Absolutely! Our payment gateway Paypal is one of the most secure payment gateways available. They use state of the art SSL technology to ensure that your credit card information will be secure and safe. Additionally, you only provide your financial information to PayPal and PayPal does not share these information with us.
I don't have a PayPal account, can I still use my credit or debit card? Sure! A PayPal account is not required to pay with your credit or card. You'll still be redirected to PayPal though, but will just be using their system as a guest. We use Paypal as our online payment gateway but you can pay through it even if you don't have a Paypal account.
Why is my Debit/Credit card not working? Why is my card being declined? Why was my credit/debit card or paypal payment declined? Please make sure your credit card information is correct and try to submit it at least three times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction.
Can I use a credit or debit card which is not under my name to place an order? Yes, as long as you get the consent of the credit/debit card holder. Please tick on the "Use a different billing address" box in our check out page and enter the credit card billing information - note that validation is required for these type of transactions. 
Do you ship to ____? Gift Zone ships within the Philippines (Metro Manila, Luzon, Visayas and Mindanao). Please be reminded though, that some provincial areas are not covered by door-to-door delivery. In this case, JRS branch pick-up is required. Click here to check JRS delivery scope.
Do you ship internationally? At the moment, we only ship within the Philippines but we are working to offer international shipping in the future!
Which couriers do you use? We use Ninja Van and Grab Express for Metro Manila deliveries and JRS Express for provincial deliveries.
Do you do same-day delivery? No we don't do same day delivery.
What do you mean by "shipping date"? Shipping date is the date on which the product leaves our warehouse.
What do you mean by "delivery date"? Delivery date is the date when you can expect to receive the product.
How much is shipping to ____? Please click here to view our shipping fees and options.
When will I receive the item? Please try your best to be on time because we do not tolerate late arrivals. If you feel you are going to be late, you need to notify us at least 1 hour before the scheduled meetup.
When will my order ship out? We ask for 1-2 business days for our team to pack & ship your full order. Orders placed for before 2:00pm est will ship that evening, order volume permitting. Orders placed after 3:00pm est on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at hello@outdoorvoices.com or give us a call at (512) 960-3144.
Can you deliver at a specific date/time? Please try your best to be on time because we do not tolerate late arrivals. If you feel you are going to be late, you need to notify us at least 1 hour before the scheduled meetup.
I've been tracking my package, but it doesn't seem to be moving. Why? Please try your best to be on time because we do not tolerate late arrivals. If you feel you are going to be late, you need to notify us at least 1 hour before the scheduled meetup.
Can somebody else accept the package on my behalf? Please try your best to be on time because we do not tolerate late arrivals. If you feel you are going to be late, you need to notify us at least 1 hour before the scheduled meetup.
How much are the stuffed toys/pillows etc.? Yes we do! Meetup schedule is Monday to Friday, 10am to 4pm at Trinoma Mall. Minimum order requirement for meetup is ₱800. Check our meetup guidelines here.
What are they made of? We charge a handling fee for meetups to cover transportation and labor costs.
Where are your products made? For most items, you can pay the full amount on meetup day. We only require advance payment / down payment on special items like 48 inches plush toys.
How do I clean the toys? You can request a meetup by filling up the meetup request form found on our website and Facebook page. Please be reminded that same day meetup is not allowed, requests must be scheduled at least 24 hours before your preferred date and time.
Can I see actual photos of the product? Of course! Just send us a message, no need to explain why.
Do you have (insert item name here) available for sale? You can request a meetup by filling up the meetup request form found on our website and Facebook page. Please be reminded that same day meetup is not allowed, requests must be scheduled at least 24 hours before your preferred date and time.
Do you offer gift-wrapping service? Not at the moment.
Can I add a personalized gift message to my order? Sure! You can add a a free personalized gift message by clicking 'Add A Free Gift Message' on the checkout page - note that messages are restricted to 250 characters only. Click here for more info.
How Peaches are packed for shipping? Transparent sealed polybags. Vacuum sealed when shipped. For most items, you can pay the full amount on meetup day. We only require advance payment / down payment on special items like 48 inches plush toys.
Sender Identity? For most items, you can pay the full amount on meetup day. We only require advance payment / down payment on special items like 48 inches plush toys.
Whose delivery address do I put at Checkout? Please make sure that the shipping address indicated at Checkout is the address of the recipient. Meaning, whoever you are sending this gift to must be available to receive it at that address. Also, don't forget to indicate your recipient's name and their mobile number in the Authorized Recipient section of Checkout. This is so that our Delivery Team can reach out to them once the gift is on its way.
Do you have any other social accounts? Yes we do! Meetup schedule is Monday to Friday, 10am to 4pm at Trinoma Mall. Minimum order requirement for meetup is ₱800. Check our meetup guidelines here.
How do I contact you? You can give us a ring, send SMS or private message, drop an email or fill out our contact form. Our Contact Us page provides multiple methods for reaching us!
Are you legit/a scammer? Of course! Just send us a message, no need to explain why.